General

Customers eligible for refunds through DiscoverYourTrails Pvt. Ltd. will receive their refund within 90 working days from the cancellation date or upon the supplier(s) processing the refund, whichever occurs first. Reimbursements for cancellations during a trip will be issued within 90 working days after the return date or upon the supplier(s) completing the refund process, whichever comes first. If you have any queries or need clarifications, please reach out to Info@DiscoverYourTrails.com.

The refund amount displayed may vary based on international currency fluctuations, supplier reimbursements, and customer payments collected up to the present date.

Flights

Customers canceling flights labeled as "Non-Refundable" on their final travel vouchers will not receive any reimbursement.

For flights marked as "Refundable" on the final travel vouchers, customers will be eligible for a refund following the terms outlined in the "Cancellation Policy" provided in the final itinerary sent via email.

Total airfare reimbursements may include components subject to changes due to international exchange rates.

DiscoverYourTrails Pvt. Ltd. shall not be held responsible for flight grounding, cancellation, or delays. Any requests for canceling such flights must be directed to the respective airlines. Refunds will be subject to the airlines' processing.

Customers are responsible for ensuring their passport is valid for at least one year and in good condition. DiscoverYourTrails Pvt. Ltd. will not be obliged to reimburse customers unable to board a flight due to an expired or damaged passport.

Customers are expected to arrive at the airport before their scheduled boarding time (at least 2 hours prior). DiscoverYourTrails Pvt. Ltd. will not be liable to refund clients who miss their flights due to delayed airport arrival (unless airport transfers were arranged by us).

In cases of flight cancellations due to delayed transfers resulting from unforeseen circumstances specific to a location, DiscoverYourTrails Pvt. Ltd. will not bear responsibility if airport transfers are arranged.

The final travel vouchers will detail luggage restrictions (carry-on and checked). Additional fees for exceeding luggage limits must be paid by the client during check-in.

Certain airlines enforce mandatory web check-in. Failure to comply may result in an additional fee at the airport. In such instances, DiscoverYourTrails Pvt. Ltd. is not obligated to provide refunds.

Upon request, DiscoverYourTrails Pvt. Ltd. can facilitate meal preferences with airlines. However, we have no control over meal availability or quality on the aircraft, as the airline holds full authority over this matter.

Hotels

Cancellation of hotels marked as "Non-Refundable" on the final trip vouchers will not result in a refund.

For hotels listed as "Refundable" on the final travel vouchers, reimbursements and deadlines will align with the terms outlined in the product's "Cancellation Policy" section and the final itinerary provided via email.

Total hotel refunds may include components influenced by international exchange rates.

Acceptance of early check-in or late check-out requests is solely at the discretion of the hotel. DiscoverYourTrails Pvt. Ltd. cannot handle cancellation requests due to the non-availability of these requests.

Activities

Customers canceling activities labeled as "Non-Refundable" on their final travel vouchers will not receive any refund.

For activities marked as "Refundable" on the final travel vouchers, reimbursements and deadlines will adhere to the terms specified in the product's "Cancellation Policy" section and the final itinerary sent via email.

Overall reimbursements for activities may involve components subject to changes based on international currency rates.

Transfers

Refund terms and deadlines for transfers will align with the specifications outlined in the product's "Cancellation Policy" section and the final itinerary provided via email.

Transfer reimbursements may include components influenced by international exchange rates.

Visa and Insurance

DiscoverYourTrails Pvt. Ltd. acts as an intermediary in the Visa application process. We offer guidance on Visa requirements and documents for specific destinations. The decision to approve or deny a visa rests entirely with the relevant embassy, and DiscoverYourTrails Pvt. Ltd. will not be responsible for any denied applications. In case of a visa application denial, the visa cost is non-refundable.

While we strive for a seamless Visa experience, DiscoverYourTrails Pvt. Ltd. will not be held liable for unforeseen changes to Visa procedures implemented by the embassy during document submission and processing.

Once purchased, insurance is non-refundable and subject to a 100% cancellation charge.